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Crystorama Lighting Store FAQs

What is Crystorama Lighting?

Crystorama Lighting is one of the leading companies in the lighting market in the USA and has years of experience in the field. Our vision is to lead the way in the lighting market and to create a one of a kind shopping experience for our clients in terms of quality and service. Our main focus is on the client, doing everything that is in our power to satisfy all of his wishes and needs.

How do I order?

It's easy to purchase from our website. Just follow these instructions:

1.  Got to crystoramalightingstore.com.

2.  Browse through our items and simply select the item that you want to buy.

3.  Click on “add to cart” button. You have the option to add or remove an item.

4. Once you are done, you can click on “checkout.”

5.  Enter your billing and shipping info          

6.  You're done!                           

Note: You can also place your order over the phone by calling out toll free at 888-752-5448.

How do I know if my order is being processed?

You will receive an email notification with the details of your order, name and address. In case you do not receive an email notification, you can follow-up your order by calling (888) 752-5488 from Monday through Sunday, 9 AM to 6 PM. You can also reach us through our website via Live Chat for your order status.

Where is your office located? How do we contact you?

Crystorama Lighting Store

148 Serpentine Drive

Morganville, NJ 07751                                          

You can also leave a message on the Contact Us page or email us at info@ralighting.com. You can also check us out on Facebook, Twitter and Crystorama Lighting Blog for more information about our latest updates and sales promotions.

What is the coverage of shipment?

We ship to all USA States (with the exclusion of Alaska and Hawaii islands) & Canada. Please take note that we currently do not ship to PO addresses.

What is the shipment cost and shipment period?

Shipment is free of charge provided that the total amount of purchase is not below $100. We also offer expedited 2nd day and next day shipment, which entails for additional shipping cost. For this kind of service, it is better to contact our sales department for assistance.  USPS tracking number will be provided once the order is completed.

Can I cancel my order?

If your order has not been shipped yet, you may cancel your order, risk-free. For order cancellation, please contact us immediately at (888) 752-5448 or notify us through email at support@rlalighting.com. Any order that is cancelled before the shipment is subject to Return Policy Procedures and Applicable Fees.

Do you refund payments?

A refund will be issued once inspection of the returned product has been cleared. Applicable or handling fees will be deducted.

Can I return the purchased item?

You may return the item/s within 30 days from date of purchase for a full refund.  You can contact us at (888) 752-5448 or email us at support@rlalighting.com for assistance to receive a Return Merchandise Authorization (RMA). Once you receive the RMA and call tag with prepaid return label, you may return the item/s including the original packing materials, manuals and accessories to avoid any fees. Kindly provide a copy of the RMA and place the RMA number on the shipped package. Make sure that the items are packed securely to avoid any damages while they are shipped back to our warehouse.

Is there a warranty for the item?

All items come with a one-year warranty and guaranteed against any shipping damages or defects. In case that the item arrives with any damage or defect, please notify us within 30 business days.

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